General Terms and Conditions

of PAEON NATURA LTD registered in the Republic of Cyprus # HE380415 VAT ID: CY10380415Z

1. Conclusion of the contract

With your order you are submitting a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by email or by delivering the ordered goods. First, you will receive a confirmation of receipt of your order by email to the email address you provided (order confirmation). However, a purchase contract is only concluded when our order confirmation is sent to you by email or when the goods ordered are delivered. We offer a simplified ordering process in a maximum of 3 steps. In the first step you select the goods you want. In the second step (only for new customers) enter your customer data. In the third step, you select the form of dispatch and you can enter a different delivery address here, if necessary. At the same time, you choose how you want to pay. You then have the opportunity to check all details (e.g. name, address, method of payment, ordered items) again and, if necessary, to correct them, before you send your order to us by clicking on ‘Order with obligation to pay’.

2. Storage of the contract text

As the operator of this website, we save the contract text of your order. You can print this out before sending your order to us by clicking on “Print” in the last step of the order. You will receive an order confirmation with all order data to the email address you provided.

3. Retention of title

The delivered goods remain our property until all claims have been paid in full.

a) In the case of consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.

b) You are only entitled to offset if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship.

c) If the customer is in arrears with any payment obligations, all existing claims are due immediately.

4. Prices and shipping costs

All prices stated on the provider’s website include the applicable statutory sales tax. The corresponding shipping costs are indicated to the customer in the order form and are to be borne by the customer, unless the customer makes use of any right of withdrawal. In the event of a cancellation, the customer has to bear the direct costs of the return.

5. Delivery, availability of goods, payment modalities

In the case of delivery on account, the goods will be dispatched within three working days of the delivery of the order confirmation, unless otherwise stated in the offer. When paying in advance, PayPal and credit card, the shipment takes place within three working days after receipt of payment. The dispatch takes place via our external logistics partner from Austria. The shipping to the customer is commissioned from there via the shipping companies DPD, Lagermax or the Austrian Post. If the product specified by the customer in the order is only temporarily unavailable, the provider will also notify the customer of this immediately. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. In addition, in this case the provider is also entitled to withdraw from the contract. In doing so, he will immediately reimburse any payments already made by the customer. The customer can make the payment by bank transfer, PayPal and credit card. The payment of the purchase price is payable immediately upon conclusion of the contract. If the due date of the payment is determined according to the calendar, the customer is already in default by missing the date.

6. Warranty

The guarantee is based on the statutory provisions. As far as used goods are the subject of the sales contract and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of used items is one year. Photos and texts used to illustrate the products presented are not part of the contract. We cannot therefore be held liable in the event that these photos or texts contain errors.

7. Liability

Customer claims for compensation are excluded. Excluded from this are claims for damages by the customer from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, his legal representatives or vicarious agents . Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract. In the event of a breach of essential contractual obligations, the provider is only liable for contract-typical, foreseeable damage if this was caused simply by negligence, unless the customer is entitled to compensation for damage to life, limb or health. The restrictions of paragraphs 1 and 2 also apply in favor of the legal representatives and vicarious agents of the provider if claims are asserted directly against them. The provisions of the Product Liability Act remain unaffected.

8. Data protection

see data protection declaration

9. Intellectual property

In accordance with the laws on copyright and similar rights, it is stated that this website and all components, brands, patterns, models, logos, graphics, etc., as well as their combination and arrangement, are the sole property of us or our suppliers and partners, the latter – apart from the right to visit the website – grant no licenses or rights. The reproduction or use of one or more such components is only permitted for informational purposes for personal, private use. Duplication or use of copies made for other purposes is strictly prohibited. Any other use is considered to be an infringement of property rights and will be punished in accordance with the regulations governing intellectual property if we have not previously approved it in writing. Please send inquiries in writing to:

10. Right of withdrawal

You have the right to withdraw from the online contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In the event that you exercise your right of cancellation, you must inform us of your decision to cancel your contract by means of a clear declaration (e.g. a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

11. Consequences of withdrawal

If you withdraw from a contract, we have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of the contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return the goods to PAEON NATURA immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of the contract, e.g. H. Reinhard Heigl, Ringstrasse 10, 3372 Blindenmarkt, AUSTRIA, to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

12. Alternative dispute resolution

The European Commission provides a platform for online dispute resolution, which you can find at We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

13. Final provisions

The law of the Republic of Cyprus to the exclusion of the UN sales law and international private law apply to contracts between the provider and the customer. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider. The contract remains binding in its remaining parts even if individual points are legally ineffective. In place of the ineffective points, the statutory provisions apply, if they exist. As far as this would represent an unreasonable hardship for one of the contracting parties, the contract becomes ineffective as a whole.

14. Changes to the General Terms and Conditions

Due to innovations and possible further developments of our website, we reserve the right to adapt or change these general terms and conditions at any time. The customer will be informed of the new general terms and conditions by a corresponding change on our website. They apply exclusively to the transactions concluded after the change.

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